What must a consumer reporting agency do if it cannot verify disputed information?

When a consumer reporting agency cannot verify disputed information, it is required to remove that information from the consumer's credit report. This is a critical part of the Fair Credit Reporting Act (FCRA), which is designed to ensure that consumers have access to accurate and fair credit reporting. The FCRA mandates that if a consumer disputes information on their credit report, the agency must investigate the dispute. If after the investigation, the agency is unable to confirm the accuracy of the disputed information, it must eliminate that information to maintain the integrity of the credit reporting system. This protection helps safeguard consumers from potential harm that can arise from incorrect or unverifiable data affecting their creditworthiness.